Returns & Exchanges
At Jonesies Children's Shop of Rome, we want your little ones to love their new outfits. If you are not completely satisfied, we accept returns of unworn, unwashed items with original tags attached within 30 days of purchase.
Initiate Your Return
Visit our online portal or contact our Rome boutique to provide your order number and the reason for your return.
Prepare Your Package
Carefully pack the apparel in its original packaging, ensuring all boutique tags and labels remain intact to qualify for a refund.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the items, we will process your refund to the original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing