Frequently Asked Questions
Everything you need to know about shopping for your little ones.
What is the typical shipping timeframe for orders?
We process most orders within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location relative to our Rome boutique.
What is your return policy for children's apparel?
We accept returns of unworn, unwashed items with original tags attached within 30 days of purchase. Please note that seasonal holiday items and clearance sales are final.
How do I ensure I am selecting the correct size for my child?
Each product page includes a detailed size guide. Since children's brands can vary, we recommend measuring your child and comparing it to our charts or contacting us for specific brand fit advice.
Do you offer gift wrapping services?
Yes! Jonesies is famous for our beautiful gift presentation. You can select the 'Gift Wrap' option at checkout, and we will include a handwritten note upon request.
Can I pick up my online order at your Rome storefront?
Absolutely. Select 'In-Store Pickup' during checkout to skip shipping costs. Your order will usually be ready for collection within four hours during normal business hours.
Are your fabrics safe for sensitive newborn skin?
We prioritize high-quality, natural fibers. Most of our infant collections are made from organic cotton, bamboo, or pima cotton to ensure maximum comfort and safety for delicate skin.